What Did(n’t) Happen in 2017

Posted by Motive Retail on Dec 17, 2017 8:38:47 AM

 

2017 Automotive Highlights

For automakers, 2017 began with many uncertainties. Some questions included:

  • Would new vehicle sales fall off the cliff?
  • Would a large automaker merge with / be acquired by a tech company?
  • Would Apple or Google unleash a game changing vehicle?
  • Would the current dealership model remain viable?
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Topics: Dealer Systems Integration, Automakers, car buyer experience, DMS

Motive Integrator Self Certification

Posted by Motive Retail on Nov 19, 2014 9:11:35 AM

Until now Motive has provided certification services strictly as a managed service based on our Motive Integrator software. This approach has worked well as Motive Integrator provided the platform on which Motive Integration Analysts have delivered more than 150 dealer system certifications. In the process we have continuously improved Motive Integrator to make the support and certification process more and more intuitive and increasingly automated. The result is a proven system that can stand on its own and deliver certified dealer systems supported by OEM teams as easily as Motive’s team.

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Topics: DSP Support, Certification, Self-Certification, Ford Motor Company, Motive News, Automakers, Motive Integrator

Future-proof and lean DMS integration

Posted by Motive Retail on Jul 14, 2014 7:16:04 AM

Since our inception, we’ve maintained that dealer systems integration is strategically critical in today’s automotive market. We're not alone in this thinking.

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Topics: Customer Experience, Industry Observations, AD Little, Dealer Systems Integration, Global Integration Programs, Automakers

Announcing New Motive Integrator Apps

Posted by Motive Retail on Aug 28, 2013 10:58:13 AM

Today we're announcing a significant enhancement in functionality to Motive Integrator. New Dealer Roll-out Management Apps have been added for our automaker clients to complement the functionality already available in the Motive Integrator Dealer Suite. These apps provide automakers a consistent, structured and streamlined set of tools for use during the launch of new software, interfaces or programs to their dealer networks.

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Topics: Volkswagen, Motive News, Automakers, Motive Integrator

Validation

Posted by Motive Retail on Dec 4, 2012 2:40:53 AM

Everybody likes recognition. After working many years exclusively in dealer systems integration, it was nice to see the Woods & Seaton Briefing No. 30, dated November 29, 2012 confirm what we already believed, that “OEMs need a more efficient process for managing integrations.” Per the Briefing, automakers in Europe are expressing growing interest in having an ability to manage “integration of ‘100s’ of Dealer Systems.” Recently we are seeing more automakers who understand , as the Briefing states, that “integration is essential for Sales and Service performance, and Network control.” The result is that an increasing number of automakers in both Europe and North America are starting to evaluate whether they have the processes and tools necessary to keep up in an increasingly integrated world.

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Topics: Certification, Dealer Systems Integration, Motive News, Automakers, Motive Integrator

Whose Value Proposition Is It?

Posted by Motive Retail on Oct 16, 2012 5:42:32 AM

Recently when showing our Dealer Systems Integration portal, Motive Integrator, to an automaker we heard something to the effect of the following: “I can see how Motive Integrator produces big savings for the DSPs, so shouldn’t they pay for it?”

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Topics: Certification, Industry Observations, Dealer Systems Integration, Automakers, Motive Integrator

The value of a Certification Program

Posted by Motive Retail on Sep 7, 2012 12:41:26 PM

At Motive Retail we believe a formal certification process and program is critical for Automakers, DSPs and dealers.

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Topics: Certification, Best Practices, Automakers

Managed Service vs. Professional Service

Posted by Motive Retail on Jun 8, 2012 5:25:04 AM

When it comes to rolling out new integrations with dealers, some automakers have turned to their IT services partners for support. Certainly this works well for the design and development of the back-end systems, communications infrastructure and the Web Services that will be used to implement the integration with dealers. The expertise and business model of IT professional services firms is well suited to this sort of work. Ensuring that these integrations are efficiently and correctly implemented by dealer system providers, though, is a different matter.

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Topics: Industry Observations, Dealer Systems Integration, Automakers

Motive Retail to manage DSP Certification Program for Porsche

Posted by Motive Retail on May 24, 2012 5:55:12 AM

Motive is pleased to announce that it has added Porsche Cars North America as a new automaker client. Porsche is embarking on a new global program to implement a range of integrations with the key DMS systems used by its dealer body. This is the first project of its kind at Porsche in a number of years and demonstrates their commitment to improving retail performance through greater integration between systems. Motive will be providing all services for management of DSP Integration and Certification activities including the development of all integration specifications, DSP technical support, certification testing and dealer pilots.

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Topics: Certification, Porsche, Dealer Systems Integration, Volkswagen, Motive News, Automakers, Motive Integrator

Improving Customer Experience with Dealer Systems Integration

Posted by Motive Retail on Apr 12, 2012 9:04:47 AM

A story in this week’s Automotive News (“This tile, that gray: Chevy's store plan by the book") shows how much focus automakers direct toward the physical design of their dealerships and the attention to detail necessary to create an environment that reinforces desired brand impressions and customer experiences. The design of the store is critically important, but is only one factor influencing customer experience. Customer experience is also shaped by the efficiency of their interactions with the dealer, and by extension, the automaker. Since dealer operations in sales, service and parts today are largely driven by the dealer’s computer systems, the ability of those systems to seamlessly integrate with the automaker’s systems is now an extremely important contributor to customer experience.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration, Automakers

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