What Did(n’t) Happen in 2017

Posted by Motive Retail on Dec 17, 2017 8:38:47 AM

 

2017 Automotive Highlights

For automakers, 2017 began with many uncertainties. Some questions included:

  • Would new vehicle sales fall off the cliff?
  • Would a large automaker merge with / be acquired by a tech company?
  • Would Apple or Google unleash a game changing vehicle?
  • Would the current dealership model remain viable?
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Topics: Dealer Systems Integration, Automakers, car buyer experience, DMS

Is The Technology Gap Hurting Automotive?

Posted by Motive Retail on May 25, 2017 11:19:00 AM

 

The Growing Gap Between Automakers And Dealers

There is no doubt that in just a few short years, the auto industry has made remarkable advances in areas like connectivity, autonomous driving, robotics, and electric vehicles. For such large, traditional companies to embrace 

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Topics: Customer Experience, Dealer Systems Integration, dsp integration, data integration

Future-proof and lean DMS integration

Posted by Motive Retail on Jul 14, 2014 7:16:04 AM

Since our inception, we’ve maintained that dealer systems integration is strategically critical in today’s automotive market. We're not alone in this thinking.

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Topics: Customer Experience, Industry Observations, AD Little, Dealer Systems Integration, Global Integration Programs, Automakers

Dealer Integration Drives Sales

Posted by Motive Retail on May 19, 2014 1:38:18 AM

Dealer Systems Integration (DSI) sounds like an IT thing – not something OEM sales and marketing execs should be spending their time on. Nothing could be further from the truth. Automotive sales and marketing execs must understand that, in the digital world we now inhabit, DSI is key to driving sales. As consumers move more and more of their brand interaction online, the need for tight, real-time coordination between dealer and OEM is quickly becoming competitive necessity. Real-time coordination with dealers is achieved through Dealer Systems Integration.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration

On Demand Integration

Posted by Motive Retail on Nov 21, 2013 1:59:28 PM

When TiVo came along and freed people from the constraints of TV programming schedules, they were thrilled with the ability to watch shows “On Demand”. These days the concept of services or products being available “On Demand” is not only commonly understood, but increasingly it is expected. Now, in order to lower costs and satisfy customers, solutions of all sorts must be flexible, self-service and online.

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Topics: Testing, On Demand, Dealer Systems Integration, Best Practices, Motive Integrator

Motive Integrator makes integration projects easier

Posted by Motive Retail on Jul 24, 2013 4:19:03 AM

We’ve been working for the past 5 years to expand the functionality in Motive Integrator and refine our processes for Dealer System Certification. Feedback from the DSPs we work with on behalf of our OEM clients is invaluable and we take all comments, suggestions, even criticisms seriously. We want to know what works, what we can improve and what users of Motive Integrator like or don’t like. Our feeling is that the better we can make our tools and processes, the faster DSPs can complete new integrations and roll them out to dealers.

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Topics: Certification, Testing, Advent Resources, Dealer Systems Integration, Volkswagen, Motive News, Motive Integrator

A Better Way

Posted by Jeff Barr on May 15, 2013 8:39:28 AM

Over 13 years at Jaguar Land Rover I've been personally involved in dealer systems integration and have pretty deep expertise in this area through hands on experience. I've been responsible for a number of projects and have the scars to show for it.

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Topics: Testing, Jaguar Land Rover, Dealer Systems Integration, Motive News

Lessons Learned Presentation at Annual STAR Meeting

Posted by Motive Retail on Feb 14, 2013 12:17:48 PM

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Topics: DealerTrack, Porsche, STAR, Dealer Systems Integration, Best Practices, Volkswagen, Motive Integrator

2012, a good year for Motive Retail

Posted by Motive Retail on Dec 20, 2012 5:23:57 AM

With the year-end upon us we’ve found ourselves reflecting on 2012 the past few days. It’s been a busy year and a good year for Motive Retail.

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Topics: STAR, Dealer Systems Integration, Motive News, Motive Integrator

Validation

Posted by Motive Retail on Dec 4, 2012 2:40:53 AM

Everybody likes recognition. After working many years exclusively in dealer systems integration, it was nice to see the Woods & Seaton Briefing No. 30, dated November 29, 2012 confirm what we already believed, that “OEMs need a more efficient process for managing integrations.” Per the Briefing, automakers in Europe are expressing growing interest in having an ability to manage “integration of ‘100s’ of Dealer Systems.” Recently we are seeing more automakers who understand , as the Briefing states, that “integration is essential for Sales and Service performance, and Network control.” The result is that an increasing number of automakers in both Europe and North America are starting to evaluate whether they have the processes and tools necessary to keep up in an increasingly integrated world.

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Topics: Certification, Dealer Systems Integration, Motive News, Automakers, Motive Integrator

Whose Value Proposition Is It?

Posted by Motive Retail on Oct 16, 2012 5:42:32 AM

Recently when showing our Dealer Systems Integration portal, Motive Integrator, to an automaker we heard something to the effect of the following: “I can see how Motive Integrator produces big savings for the DSPs, so shouldn’t they pay for it?”

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Topics: Certification, Industry Observations, Dealer Systems Integration, Automakers, Motive Integrator

A Volkswagen View on Motive Retail

Posted by Jay Fee on Aug 1, 2012 2:00:55 AM

We have been working with Motive Retail for the past few years. Over this period of time Motive has routinely improved and added to the functionality of the Motive Integrator portal, refined their processes and expanded their service offerings. We have been a beneficiary of Motive’s investments in their business and their commitment to excellence in dealer systems integration.

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Topics: Certification, Testing, Dealer Systems Integration, Volkswagen, Motive News

New!!! Motive Integrator Certification Testing Apps

Posted by Motive Retail on Jul 31, 2012 7:00:57 PM

Today, we’re excited to announce some significant new enhancements to our Motive Integrator Testing Suite. Three new apps have been added as core testing components, each specifically focused on Certification Testing.

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Topics: Certification, Testing, Porsche, Dealer Systems Integration, Volkswagen, Motive News

All About Testing - Part 4, Certification Testing

Posted by Motive Retail on Jun 25, 2012 7:59:49 AM

In Part 3 of our Testing series, we talked about independent testing, specifically testing performed by DSPs. Perhaps the most critical aspect of an integration project is the coordinated testing (or Certification Testing) between both parties which so often is known for being cumbersome, slow and expensive.

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Topics: Certification, Dealer Systems Integration, Best Practices, Motive Integrator

Managed Service vs. Professional Service

Posted by Motive Retail on Jun 8, 2012 5:25:04 AM

When it comes to rolling out new integrations with dealers, some automakers have turned to their IT services partners for support. Certainly this works well for the design and development of the back-end systems, communications infrastructure and the Web Services that will be used to implement the integration with dealers. The expertise and business model of IT professional services firms is well suited to this sort of work. Ensuring that these integrations are efficiently and correctly implemented by dealer system providers, though, is a different matter.

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Topics: Industry Observations, Dealer Systems Integration, Automakers

Motive Retail to manage DSP Certification Program for Porsche

Posted by Motive Retail on May 24, 2012 5:55:12 AM

Motive is pleased to announce that it has added Porsche Cars North America as a new automaker client. Porsche is embarking on a new global program to implement a range of integrations with the key DMS systems used by its dealer body. This is the first project of its kind at Porsche in a number of years and demonstrates their commitment to improving retail performance through greater integration between systems. Motive will be providing all services for management of DSP Integration and Certification activities including the development of all integration specifications, DSP technical support, certification testing and dealer pilots.

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Topics: Certification, Porsche, Dealer Systems Integration, Volkswagen, Motive News, Automakers, Motive Integrator

New Volkswagen Certifications

Posted by Motive Retail on May 11, 2012 7:40:25 AM

Volkswagen Group of America continues to expand its Dealer Integration Program with new dealer system certifications. Most recently Serti Information Systems, out of Quebec Canada and PBS Systems, also based in Canada, have completed certification for two new integrations. The Serti Dealership System and the Aristogold system from PBS now support Vehicle Inventory and Warranty Credit Note integration.

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Topics: Certification, Dealer Systems Integration, Volkswagen, Motive News, Serti Information Systems, DealerSocket, PBS Systems

Improving Customer Experience with Dealer Systems Integration

Posted by Motive Retail on Apr 12, 2012 9:04:47 AM

A story in this week’s Automotive News (“This tile, that gray: Chevy's store plan by the book") shows how much focus automakers direct toward the physical design of their dealerships and the attention to detail necessary to create an environment that reinforces desired brand impressions and customer experiences. The design of the store is critically important, but is only one factor influencing customer experience. Customer experience is also shaped by the efficiency of their interactions with the dealer, and by extension, the automaker. Since dealer operations in sales, service and parts today are largely driven by the dealer’s computer systems, the ability of those systems to seamlessly integrate with the automaker’s systems is now an extremely important contributor to customer experience.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration, Automakers

Competition breeds innovation in dealer systems

Posted by Motive Retail on Mar 29, 2012 2:21:05 PM

Both Nissan and Toyota Motor Sales are in the process of expanding their integration programs to work with more DSPs, as reported in Automotive News this week (“Nissan dealers expect DMS costs to drop”). In both cases they will go from supporting integration with 2 DMS systems to 8, significantly expanding the choice of integrated systems for their dealer networks.

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Topics: Certification, Industry Observations, Dealer Systems Integration, Volkswagen, Toyota Motor Sales, Nissan

All About Testing

Posted by Motive Retail on Mar 21, 2012 5:08:42 PM

A third-party integration certification program which includes verification that the third-party dealer system complies with integration specifications provides great value to the automaker, the DSP and the dealers. A comprehensive testing process is the only way to ensure interfaces have been implemented correctly. Over the coming weeks, we will publish a number of posts on this topic, to highlight why testing is such an important element of any DSP integration program and how it can be implemented most effectively and efficiently. Our views on testing are informed by years of experience working with both OEMs and DSPs on dozens of integrations giving Motive a unique understanding of the perspectives, constraints and business objectives of both parties. Motive believes that for any certification program to be successful it must accommodate the needs of both sides. Look for upcoming posts about the nature of testing in a B2B integration program, the type of testing that is generally required and common pitfalls. We welcome your comments, questions and any anecdotes you may have from your experiences.

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Topics: Certification, Dealer Systems Integration, Best Practices, Motive Integrator

Motive Retail Joins STAR as a new IT Vendor

Posted by Motive Retail on Jan 30, 2012 12:58:41 PM

MCLEAN, Va., January 30, 2012

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Topics: STAR, Dealer Systems Integration, Motive News

Ford Motor Company expands its relationship with Motive Retail

Posted by Motive Retail on Jan 5, 2012 12:58:24 PM

January 5, 2012

The Ford Motor Company’s Export & Growth Division partnered with Motive Retail in 2010 when it launched its initiative to integrate dealers with Ford Global Systems. Motive has managed the implementation of new dealer system interfaces for repair order, over-the-counter part invoice and parts inventory data with key Export and Growth dealers using its Motive Integrator portal.

Beginning in 2012, Motive will expand its support of this program with the addition of new dealers in Africa, the Caribbean, Asia and the Middle East. Once implemented, the total number of integrated dealers will represent almost 60% of Ford’s Export & Growth Service and Parts Business and will provide visibility into these dealer operations not previously available.

Also new in 2012 is the addition of online reporting of dealer business data, provided by Motive Retail. Reporting will be accessible via the Motive Integrator portal platform and will provide online reporting for both dealer and Ford users. The new reporting will provide Ford and its dealers with business intelligence not otherwise available, enabling the development of targeted parts and service marketing programs, dealership incentive programs and the sharing of data on post-warranty vehicle reliability and quality.

New reporting capabilities will be rolled out in early February.

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Topics: Ford Motor Company, Dealer Systems Integration, Motive News, Motive Integrator

Motive Retail to manage DSP Certification Program for Volkswagen Group of America

Posted by Motive Retail on Sep 30, 2010 1:57:36 PM

September 30, 2010

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Topics: Certification, Dealer Systems Integration, Volkswagen, Motive News, Motive Integrator

Ford Motor Company selects Motive Retail for Export and Growth Initiative

Posted by Motive Retail on Aug 12, 2010 1:57:14 PM

August 12, 2010

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Topics: Ford Motor Company, Dealer Systems Integration, Motive News, Motive Integrator

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