NADA's 2016 [Digital] Convention

Posted by Motive Retail on Mar 29, 2016 9:03:31 AM


Thinking Digital

The 2016 NADA convention promises to be the most digitally focused convention ever. Look for workshops that focus on enhanced digital marketing strategies, using technology to improve the consumer experience, the connected car, cybersecurity, and leveraging data to improve dealer’s bottom lines.

To put it in perspective,

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Topics: Industry Observations, Innovation, automotive industry

Big Data = Big Opportunities

Posted by Motive Retail on Sep 1, 2015 9:54:00 AM

 

Big Data is defined as high-volume, high-velocity and/or high-variety information assets that enable enhanced insight, decision making, and process automation. In other words, big data is the massive influx of information that can be acquired by a variety of systems. The amount of data stored by industries is now doubling at a staggering rate of once every 1.2 years. Big Data in and of itself has little value until it is analyzed and put to work. It can be thought of as the raw ingredients that are fed into business intelligence and business analytics. Before diving into the deep waters of business data, intelligence and analytics, a couple of definitions are helpful.

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Topics: Industry Observations, technology, dealer retail integration

Is The Honeymoon Over For The Auto And Tech Giants?

Posted by Motive Retail on Jul 13, 2015 9:47:00 AM

In The Beginning

The convergence of automakers and the tech industry has been building for years. Automakers were eager to incorporate the knowledge that tech giants such as Apple and Google have gleaned from years of creating digital consumer products and integrate this consumer-centric savvy into their vehicles. This was a fast way to differentiate their product offerings and quickly add value to their vehicles.

For the tech companies, whose markets had been rapidly maturing, the automobile looked like

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Topics: Industry Observations

Where’s My Data?

Posted by Motive Retail on Jun 2, 2015 2:40:25 AM

At first glance, this looks like a simple question. We typically envision our data (pictures, financial information, personal information) as residing in our computer, tablet or phone. After all, if it is “my data”, where else could it be.

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Topics: Industry Observations

The Automobile And Silicon Valley Collide (And It’s A Good Thing)

Posted by Motive Retail on May 11, 2015 2:12:35 AM

It appears that one of the most iconic pieces of hardware (the automobile) is finally getting an upgrade. Just as typewriters and wired telephones were transformed into computers and smartphones, the automobile is rapidly undergoing a transformation of its own. While computers and electronics have been part of the automobile since the late 70’s, the focus had been primarily on engine and drivetrain management.

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Topics: retail integration SaaS, Industry Observations, smart cars, dealer retail integration, Motive Integrator

The Retail Integration "Dilemma"

Posted by Motive Retail on Feb 20, 2015 8:32:35 AM

For any OEM managers tasked with integrating their dealers’ systems, we recommend getting a copy of the Woods & Seaton “Briefing No. 11” and “Update to Briefing No. 11”. Mike Seaton has been a fixture in the automotive retail systems world for many years providing information, analysis and commentary—often highly amusing. In these recent Briefings, Mike provides a clear and concise description of an automotive retail systems integration dilemma facing global automakers today.

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Topics: Industry Observations, Daimler AG, Ford Motor Company, Kia Motors America, Volkswagen, Global Integration Programs

Future-proof and lean DMS integration

Posted by Motive Retail on Jul 14, 2014 7:16:04 AM

Since our inception, we’ve maintained that dealer systems integration is strategically critical in today’s automotive market. We're not alone in this thinking.

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Topics: Customer Experience, Industry Observations, AD Little, Dealer Systems Integration, Global Integration Programs, Automakers

Dealer Integration Drives Sales

Posted by Motive Retail on May 19, 2014 1:38:18 AM

Dealer Systems Integration (DSI) sounds like an IT thing – not something OEM sales and marketing execs should be spending their time on. Nothing could be further from the truth. Automotive sales and marketing execs must understand that, in the digital world we now inhabit, DSI is key to driving sales. As consumers move more and more of their brand interaction online, the need for tight, real-time coordination between dealer and OEM is quickly becoming competitive necessity. Real-time coordination with dealers is achieved through Dealer Systems Integration.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration

Integration Solves Dealer Frustrations

Posted by Motive Retail on Apr 23, 2014 5:31:27 AM

2014 is shaping up to be an eventful year in the automotive retail systems market. A recent story in Automotive News pointed out last week, there has been a “frenzy of merger and capital-raising activities among auto-retailing vendors”. Last week, ADP announced its plans to spin-off its Dealer Services business into an independent public company later this year. TrueCar announced plans for a $125 million initial public offering of common stock. DealerTrack Technologies completed auto retail’s biggest acquisition for the year so far with the purchase of Dealer.com for $1billion in cash and stock. And Bloomberg has reported there are plans to sell Cars.com.

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Topics: Industry Observations, DealerTrack, Dealer Frustration

Selling More Cars

Posted by Motive Retail on Dec 6, 2013 10:11:02 AM

Motive Retail’s business, dealer systems integration, is fundamentally technical and exacting. When working to implement complex, technical integrations it is easy to forget that, at the end of the day, all of our efforts are only worthwhile if our customers are selling more cars. In one way or another, directly or indirectly, all dealer systems integrations are intended to sell more cars.

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Topics: Industry Observations, Ford Motor Company

Whose Value Proposition Is It?

Posted by Motive Retail on Oct 16, 2012 5:42:32 AM

Recently when showing our Dealer Systems Integration portal, Motive Integrator, to an automaker we heard something to the effect of the following: “I can see how Motive Integrator produces big savings for the DSPs, so shouldn’t they pay for it?”

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Topics: Certification, Industry Observations, Dealer Systems Integration, Automakers, Motive Integrator

GM's new strategy for IT

Posted by Motive Retail on Sep 14, 2012 2:53:31 AM

GM recently announced that it would reverse its IT outsourcing strategy and bring 90% of its IT spend in-house. A new IT “innovation” center has been announced in Austin, TX with others to follow in the Detroit area and other yet-to-be-identified locations. While this is certainly good news for the US job market, GM’s reasoning is not based on patriotism, but rather business interests. GM CIO , Randy Mott, has stated that in-house IT staffers will have a better understanding of the automotive business and GM’s needs than outsourcers. The new GM strategy will “deliver IT that drives down the cost of ongoing operations while continuously increasing the level and speed at which innovative products and services are available to GM customers,” according to Mott.

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Topics: Industry Observations, General Motors

Managed Service vs. Professional Service

Posted by Motive Retail on Jun 8, 2012 5:25:04 AM

When it comes to rolling out new integrations with dealers, some automakers have turned to their IT services partners for support. Certainly this works well for the design and development of the back-end systems, communications infrastructure and the Web Services that will be used to implement the integration with dealers. The expertise and business model of IT professional services firms is well suited to this sort of work. Ensuring that these integrations are efficiently and correctly implemented by dealer system providers, though, is a different matter.

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Topics: Industry Observations, Dealer Systems Integration, Automakers

Improving Customer Experience with Dealer Systems Integration

Posted by Motive Retail on Apr 12, 2012 9:04:47 AM

A story in this week’s Automotive News (“This tile, that gray: Chevy's store plan by the book") shows how much focus automakers direct toward the physical design of their dealerships and the attention to detail necessary to create an environment that reinforces desired brand impressions and customer experiences. The design of the store is critically important, but is only one factor influencing customer experience. Customer experience is also shaped by the efficiency of their interactions with the dealer, and by extension, the automaker. Since dealer operations in sales, service and parts today are largely driven by the dealer’s computer systems, the ability of those systems to seamlessly integrate with the automaker’s systems is now an extremely important contributor to customer experience.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration, Automakers

Competition breeds innovation in dealer systems

Posted by Motive Retail on Mar 29, 2012 2:21:05 PM

Both Nissan and Toyota Motor Sales are in the process of expanding their integration programs to work with more DSPs, as reported in Automotive News this week (“Nissan dealers expect DMS costs to drop”). In both cases they will go from supporting integration with 2 DMS systems to 8, significantly expanding the choice of integrated systems for their dealer networks.

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Topics: Certification, Industry Observations, Dealer Systems Integration, Volkswagen, Toyota Motor Sales, Nissan

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