Motive Retail

Recent Posts

What Did(n’t) Happen in 2017

Posted by Motive Retail on Dec 17, 2017 8:38:47 AM

 

2017 Automotive Highlights

For automakers, 2017 began with many uncertainties. Some questions included:

  • Would new vehicle sales fall off the cliff?
  • Would a large automaker merge with / be acquired by a tech company?
  • Would Apple or Google unleash a game changing vehicle?
  • Would the current dealership model remain viable?
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Topics: Dealer Systems Integration, Automakers, car buyer experience, DMS

Digital Iron And Business Process Integration

Posted by Motive Retail on Oct 26, 2017 12:57:38 PM

 

Business Process Integration (BPI) 

Our previous blog examined the need for more standardization of data transmission within the construction industry. We touched on the construction industry’s historically low level of productivity gains, and how better data could help boost productivity.

And we looked at the success of the telematics standards as an example of how data from the site and equipment can provide far reaching benefits across the entire industry.

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Topics: BPI, Data Standards, construction industry BPI

Why The Construction Industry Needs More Data Standards

Posted by Motive Retail on Oct 5, 2017 6:19:58 AM

Going Beyond Mixed Fleet Telematics

The recent adoption of the Mixed Fleet Telematics data standard is a big win for the construction industry. With four major manufacturers already on board, the initiative is off to a good start. But the telematics standards only addresses one of the many data needs of the industry.

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Is The Technology Gap Hurting Automotive?

Posted by Motive Retail on May 25, 2017 11:19:00 AM

 

The Growing Gap Between Automakers And Dealers

There is no doubt that in just a few short years, the auto industry has made remarkable advances in areas like connectivity, autonomous driving, robotics, and electric vehicles. For such large, traditional companies to embrace 

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Topics: Customer Experience, Dealer Systems Integration, dsp integration, data integration

Automotive & "The Amazon Effect": Ride The Wave or Get Buried

Posted by Motive Retail on Mar 22, 2017 9:49:12 AM

Surviving the Tsunami

In previous posts, we’ve covered some of the challenges that automotive is facing. These included; changing consumer expectations, the need for better data to improve operational efficiencies and to enhance the consumer experience, as well as changes regarding the connected car/mobility paradigm shift.

To be sure, the industry

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Topics: Customer Experience, Innovation, automotive business process integration

Powersports Manufacturers Re-Thinking Dealer Integration

Posted by Motive Retail on Feb 20, 2017 3:45:46 PM

                                      An Avalanche Of Data

 

 

The powersports industry is increasingly becoming aware of the value of its data. There are over 700,000 Motorcycle/ATV unit sales each year, plus an additional 100,000 snowmobiles. Factor in the thousands of consumers interacting with powersports websites, marketing systems and CRMs, and huge quantities of valuable data are produced daily. Dealers also accumulate data from parts and repair transactions as well as F&I. All combined,the amount of customer data aggregated at each dealer is significant. 

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Topics: dealer retail integration, dealer systems, data,

Squeezed By Dealer Integration? [5] Rules For Powersports IT Teams

Posted by Motive Retail on Feb 3, 2017 1:26:24 PM


The Dealer Integration Squeeze

Demand for more and better dealers systems has never been higher and shows no signs of letting up. Pressure is coming from

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Topics: dealer retail integration, dsp integration, dms integration, powersports

Is The Auto Industry About to Be Run Over [By Its Own Cars]?

Posted by Motive Retail on Jan 20, 2017 8:49:28 AM

 


Alarm bells have been ringing for several years now. While the auto industry was preoccupied with recovering from the Great Recession and basking in 7 years of strong growth, rumors of cars that could

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Topics: dealer retail integration, mobility, car sharing

Why Is XML The Choice For Industry Data Standards?

Posted by Motive Retail on Jan 4, 2017 8:48:28 AM

XML And B2B Standards

Just how important have data standards become? Consider this. Without consistent, well-documented and easily understood standards, it’s likely that the internet  would have remained a technological curiosity and would not have become such a central part of our world.

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The Changing Face Of Automotive

Posted by Motive Retail on Oct 19, 2016 2:20:32 PM

Where Is The Money Now And Where Is It Going?


For over 100 years, the automotive industry has been solidly in the manufacturing business. While many industries have been
transformed by the data revolution (retail, banking, communications), automotive has been mostly on the sidelines. But that is changing fast, and

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Topics: connected car, automotive investment, mobility

Data Standards: Nice To Have Or Mission Critical?

Posted by Motive Retail on Sep 7, 2016 1:17:14 PM

As the amount of data generated within an industry increases, it becomes increasingly important for trading partners to develop and maintain a secure, efficient and scalable method of transferring and assimilating all of this data.

This is why

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Topics: STAR, XML Definition, CIECA, Data Standards

The DMS Is Vanishing… And Why It Matters To You

Posted by Motive Retail on Aug 4, 2016 3:34:16 PM

 

The End Of The DMS?

The DMS (Dealer Management System) is on the verge of radical changes if not outright extinction. Bold statement? Yes. Is it true? Consider this quote from none other than Sandy Schwartz, President of Cox Automotive:

“... a DMS in the future "should be a smaller unit" within a dealership, he added, "not this big anchor." “And any such DMS should be open source -- something that integrates easily with whatever other products a dealer wants to use

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Topics: BPI, dealer integration, DMS

How Can Automotive Meet Its Global Challenges?

Posted by Motive Retail on Jun 10, 2016 1:50:23 PM

 

Global Integration

Previously, we’ve covered the importance of dealer integration from a business perspective, we looked at new technologies that facilitate integration, and examined the tidal wave impact that the consumer is having on the automotive industry’s integration priorities. But what does the overall integration landscape look like from a global perspective?

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Topics: open dealer systems, dms integration, dealer integration

How To Master Dealer Integration[Video]

Posted by Motive Retail on May 24, 2016 10:23:10 AM


What Does Integration Mean For You?

Fast, efficient automotive integration has never been more important than it is today. Rising consumer expectations, the impact of the connected car, challenges from the tech industry and the critical need for a more efficient automotive industry are driving integration forward. Better and faster integration methods are now available and have many benefits.

 

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Topics: dealer retail integration, dsp integration, dealer integration

Will Automakers Lose Out On This $400 Billion Opportunity?

Posted by Motive Retail on May 4, 2016 10:22:06 AM


Is The Connected Car Living Up To It’s Hype?

Just how big is the connected car market going to be? Accenture estimates that it has the global potential to reach a total €500 billion by 2025  or roughly $430 billion USD. Much of that revenue would be in the form of data access fees and service/software subscriptions. These revenue streams typically feature much higher gross margins than

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Topics: dealer retail integration, dms integration, connected car

Squeezed By Retail Integration? [5] Rules For Small IT Teams

Posted by Motive Retail on Apr 13, 2016 10:28:05 AM


The Retail Integration Squeeze

Demand for more and better dealers systems has never been higher and shows no signs of letting up. Pressure is coming from

Read More

Topics: dealer retail integration, dsp integration, dms integration

NADA's 2016 [Digital] Convention

Posted by Motive Retail on Mar 29, 2016 9:03:31 AM


Thinking Digital

The 2016 NADA convention promises to be the most digitally focused convention ever. Look for workshops that focus on enhanced digital marketing strategies, using technology to improve the consumer experience, the connected car, cybersecurity, and leveraging data to improve dealer’s bottom lines.

To put it in perspective,

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Topics: Industry Observations, Innovation, automotive industry

The Car Buyer Has Spoken. Are You Listening?

Posted by Motive Retail on Mar 14, 2016 9:49:28 AM


Rising Above Your Competitors

Times have changed in automotive. The “arms race” is over. By that, I mean gone are the days when manufacturers were engaged in a continual battle for the hearts and minds of customers via the introduction of newer and better features. Airbags, traction control, anti-lock brakes, better fuel economy, greater comfort, all of these were part of the game of one upmanship that manufacturers engaged in, trying to separate their brand from others.

True, new features like

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Topics: dsp integration, dms integration, car buyer experience

Powersports Retail Integration Gets A Huge Boost

Posted by Motive Retail on Mar 9, 2016 9:17:46 AM


Motive Retail Releases Powersports Data Standards

Motive Retail has just announced the release of a new, standards based solution for integration of systems across the powersports industry. Powersports Data Standards (PDS) offers a comprehensive approach for Powersports manufacturers and other suppliers to enable data sharing and tighter coordination with dealers.

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Topics: BPI, dms integration

DSPs And The Tale Of The Better Mousetrap

Posted by Motive Retail on Feb 23, 2016 11:20:43 AM


A DSP's Real Customers

If your business is developing and selling systems to dealers, having a better mousetrap is rarely enough to close the deal. It may sound like a difficult pill to swallow, but there is plenty of truth to it. Dealer System Providers or DSPs as we’ve always called them, face numerous hurdles in

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Topics: dsp integration, automotive business process integration, dms integration

Why F&I Should Matter To You

Posted by Motive Retail on Feb 3, 2016 10:35:41 AM


The Case For Better F&I

If you are part of your company’s F&I operations, you probably know how important F&I is to your dealers profits. The general trend over the past decade has seen an increase in the importance of F&I. NADA reported that F&I contributed to 39% of the gross profit for new and used vehicles. F&I also contributes directly to OEM profits via captive finance/leasing and 

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Topics: dealer retail integration, dms integration, f&I

Use STAR BODs? Read On

Posted by Motive Retail on Jan 26, 2016 11:49:16 AM


Another Reason To Be A Part Of STAR

In December, the Standards for Automotive Retail Technology (STAR) announced that they would soon be adding an exciting new benefit for their members. Well, this new benefit is now available. STAR has given members complimentary access to XDesign™, which was developed by STAR member Motive Retail.

What is XDesign™?

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Topics: STAR Standards Compliance, STAR, automotive data standards, XML Definition

Connected Car? Not So Fast

Posted by Motive Retail on Jan 14, 2016 11:23:11 AM


More Than A Smartphone

The connected car has been called a “smartphone” on wheels. Unfortunately, that phrase became outdated almost before it was invented. While the initial vision may have been for a better way to integrate our electronic devices with our vehicles, technology has rapidly pushed way beyond that.

Current and projected features associated with the connected car now include

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Topics: dealer retail integration, automotive data standards, connected car

Don’t Start 2016 Without Reading This

Posted by Motive Retail on Jan 6, 2016 9:35:34 AM


What We Can Learn From 2015 

2015 was a year of tremendous growth in the automotive industry with strong global sales and record U.S sales. At Motive Retail, we are extremely pleased to have shared in that growth and have had a truly amazing past year. But before any of that, let’s look at what you might have missed in 2015. It just might make for a

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Topics: dealer retail integration, dsp integration, dms integration, automotive industry

STAR Announces New Member Benefit

Posted by Motive Retail on Dec 15, 2015 9:32:04 AM

The automotive industry organization, Standards for Technology in Automotive Retail (STAR), was organized in 2001 with the mission of providing data standards for automotive retail participants. STAR’s membership is comprised of automakers, dealer systems providers and related vendors. STAR produces a standardized set of XML Schemas commonly known as

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Topics: Testing, STAR, dms integration

How Will You Meet Your 2016 Revenue Goals?

Posted by Motive Retail on Dec 8, 2015 11:47:59 AM


Where To Begin?

As 2015 draws to an end, our thoughts are already turning towards 2016. What do we want to accomplish? What should we focus on? While the the choices are many, for those of us who stay awake thinking about how to make things better for our customers, a good place to begin 2016 is to ask ourselves what were our customers asking for this year?

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Topics: dealer retail integration, automotive business process integration

Daimler Transforms Retail Integration

Posted by Motive Retail on Nov 10, 2015 1:30:47 PM

 

Vision

In 2012, Daimler became one of the pioneers in automotive integration by adopting an open approach to dealer system integration. At first, like many manufacturers, they believed that by standardizing the software choices available to their dealers, they were simplifying dealer integration and reducing their risks and costs. However, after objectively reviewing the results

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Topics: retail integration SaaS, Daimler AG, dealer retail integration, open dealer systems

Manufacturers Re-Thinking Dealer Integration

Posted by Motive Retail on Oct 29, 2015 1:18:39 PM

                                      An Avalanche Of Data

 

The automotive industry is increasingly becoming aware of the value of its data. There are 88 million vehicle purchases globally each year, with many more additional consumers visiting but never making a purchase. Each of these interactions generates data. Dealers also

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Topics: dealer retail integration, dealer systems, data,

Don’t Ignore Data Integration As A Profit Booster

Posted by Motive Retail on Oct 14, 2015 8:37:00 AM

Data Integration

Recently, we looked at BPI (Business Process Integration/Process Integration) and how it can enhance customer experience and revenue. Next, let’s look at data integration and its impact on profits. Data integration involves extracting or sharing data from dealer systems and aggregating it into an OEMs database(s).

 

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Topics: dealer retail integration, data integration, BPI

More Sales With Strong BPI

Posted by Motive Retail on Oct 2, 2015 9:04:00 AM

Data Integration Driving BPI

Business Process Integration (BPI) is defined as the synchronization of a company’s internal operations with those of its other divisions and its trading partners by connecting disparate systems in real-time. Wow, that certainly would be a candidate for buzzword bingo. A simpler definition would be the exchange of data from multiple sources that can be used to make rapid decisions.
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Topics: BPI, automotive business process integration

Motive Integrator: Better Data At Your Fingertips

Posted by Motive Retail on Sep 23, 2015 12:19:00 PM


Motive Integrator

In April, we talked about our commitment to making our industry leading retail integration SaaS(Motive Integrator™) even better. We have recently done just that. Using valuable feedback from our users, (big thanks BTW), we have rolled out improvements to the way we present integration specifications.

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Dealer Security Is Everyone's Problem

Posted by Motive Retail on Sep 15, 2015 8:59:00 AM

Background

Large data breaches have become an almost daily occurrence. Health insurer Anthem revealed a breach in February that exposed an astonishing 80 million patient and employee records. This was followed by another health insurance company, Premera BlueCross-BlueShield announcing in March that it had discovered a breach in January that affected as many as 11.2 million subscribers.

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Topics: data security, dsp integration, 3rd party data security

Big Data = Big Opportunities

Posted by Motive Retail on Sep 1, 2015 9:54:00 AM

 

Big Data is defined as high-volume, high-velocity and/or high-variety information assets that enable enhanced insight, decision making, and process automation. In other words, big data is the massive influx of information that can be acquired by a variety of systems. The amount of data stored by industries is now doubling at a staggering rate of once every 1.2 years. Big Data in and of itself has little value until it is analyzed and put to work. It can be thought of as the raw ingredients that are fed into business intelligence and business analytics. Before diving into the deep waters of business data, intelligence and analytics, a couple of definitions are helpful.

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Topics: Industry Observations, technology, dealer retail integration

Is DMS Losing Its Meaning?

Posted by Motive Retail on Aug 19, 2015 9:17:00 AM


Ask almost anyone concerned with the business side of automotive retail and they will recognize the term 
DMS or Dealer Management System. The DMS model can trace its ancestry back to the earliest car dealerships, long before software based systems arrived.

As the name implies, a DMS was designed to help dealers manage their dealerships. The first systems were focused on managing the basic aspects of a dealership: accounting, inventory and possibly service. This allowed the dealer to manage their business, and handle basic accounting and reporting. In the U.S., the DMS software landscape was quickly dominated by a couple of large players and many OEMs focused their integration efforts on these systems. Initially, few could argue that this made sense from a business and technology standpoint. Several trends have now come into play that have many within the industry questioning if this focus is still necessary or even desirable.

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Topics: Innovation

Is Europe Taking The Lead In Talking Cars?

Posted by Motive Retail on Aug 6, 2015 2:32:00 PM

 

M2M (Machine to Machine) vehicle communication is moving ahead at a breakneck speed, especially in Europe, where the eCall system will become mandatory in 2018. Commonly known as the “internet of everything”, M2M is currently most visible in the automobile. Vehicles can now “talk” to each other as well as talk to other devices such as traffic systems. This is potentially one of the biggest technological leaps in the history of the automotive industry. The possible benefits are far reaching, even at this early stage of development.

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Topics: technology, data security

Is Venture Capital Transforming The U.S. Auto Dealer Industry?

Posted by Motive Retail on Jul 24, 2015 10:48:00 PM

 

A Family Affair

When the auto industry began in the in the U.S., car dealerships were mostly a family affair. Often a dealership provided sales, service, and even fuel to customers and it was common to have an entire family involved. If this seems a bit odd,

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Is The Honeymoon Over For The Auto And Tech Giants?

Posted by Motive Retail on Jul 13, 2015 9:47:00 AM

In The Beginning

The convergence of automakers and the tech industry has been building for years. Automakers were eager to incorporate the knowledge that tech giants such as Apple and Google have gleaned from years of creating digital consumer products and integrate this consumer-centric savvy into their vehicles. This was a fast way to differentiate their product offerings and quickly add value to their vehicles.

For the tech companies, whose markets had been rapidly maturing, the automobile looked like

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Topics: Industry Observations

Surely You’re Joking

Posted by Motive Retail on Jun 22, 2015 10:57:00 AM

 

There is a famous book by the Nobel Prize physicist Richard Feynman titled Surely You’re Joking, Mr. Feynman. I couldn’t help but think of that title during my last few adventures at local car dealerships. In the first instance, we had our vehicle serviced at a large local dealership. When we went to the service department to pay our hefty bill, the cashier excused herself, went into a back room and returned with a cardboard box filled with paperwork. She then proceeded to search through this pile of invoices until she found ours. Huh? Had we accidentally stepped back in time to 1982? Should we head home to watch the latest video on MTV? Okay, maybe their computers were down and they had to temporarily go old school. Things happen. A few weeks later we returned for another major repair.

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Topics: Motive News

Seven Is Our Lucky Number

Posted by Motive Retail on Jun 5, 2015 5:54:00 AM

Do you remember 2008? The financial crisis, the beginning of the “Great Recession”?

What a great time to start a business right? But wait, it gets better. How about starting a business in the automotive industry? At a time when many large automakers were teetering on the verge of bankruptcy and closing dealerships, seven years ago, Motive Retail was opening its doors for the very first time. Why? Because we knew 2 things:

1) The automotive industry would come back stronger than ever

2) We were incredibly passionate about the industry and had a great idea that we needed to share

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Topics: Motive News

Where’s My Data?

Posted by Motive Retail on Jun 2, 2015 2:40:25 AM

At first glance, this looks like a simple question. We typically envision our data (pictures, financial information, personal information) as residing in our computer, tablet or phone. After all, if it is “my data”, where else could it be.

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Topics: Industry Observations

Technology Upgrades: Is it Time To Act?

Posted by Motive Retail on May 20, 2015 5:54:31 AM

"I Never Worry About Action, Only Inaction" Winston Churchill Humans are pre-programmed to avoid risk and seek safety. We only overcome the need for safety when we believe that the reward will be bigger than the risk. The limitation of that thinking is that risk/reward is a matter of perception (influenced by many factors) and thus not always based on fact. If our perception is that the risk is greater than the reward, we often choose inaction. We may falsely believe that the best choice is no choice; to maintain the status quo. This can be especially true with technology. Some OEMs have a measure of fear, uncertainty and doubt that causes delays in upgrading their technology infrastructure.

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Topics: technology, data security, STAR Standards Compliance, Motive News

The Automobile And Silicon Valley Collide (And It’s A Good Thing)

Posted by Motive Retail on May 11, 2015 2:12:35 AM

It appears that one of the most iconic pieces of hardware (the automobile) is finally getting an upgrade. Just as typewriters and wired telephones were transformed into computers and smartphones, the automobile is rapidly undergoing a transformation of its own. While computers and electronics have been part of the automobile since the late 70’s, the focus had been primarily on engine and drivetrain management.

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Topics: retail integration SaaS, Industry Observations, smart cars, dealer retail integration, Motive Integrator

Striving for Continuous Improvement

Posted by Motive Retail on Apr 9, 2015 5:38:26 AM

We’ve published several articles in this blog about expanding the functionality in Motive Integrator, refining our processes for Dealer System Certification, and even Self Certification. Our organization has made huge strides toward providing Subscribers and Publishers with the tools needed to effectively implement and test integrations.

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Topics: Certification, Active Specifications, Best Practices, Innovation, Motive Integrator, Usability

The Retail Integration "Dilemma"

Posted by Motive Retail on Feb 20, 2015 8:32:35 AM

For any OEM managers tasked with integrating their dealers’ systems, we recommend getting a copy of the Woods & Seaton “Briefing No. 11” and “Update to Briefing No. 11”. Mike Seaton has been a fixture in the automotive retail systems world for many years providing information, analysis and commentary—often highly amusing. In these recent Briefings, Mike provides a clear and concise description of an automotive retail systems integration dilemma facing global automakers today.

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Topics: Industry Observations, Daimler AG, Ford Motor Company, Kia Motors America, Volkswagen, Global Integration Programs

Motive Integrator Self Certification

Posted by Motive Retail on Nov 19, 2014 9:11:35 AM

Until now Motive has provided certification services strictly as a managed service based on our Motive Integrator software. This approach has worked well as Motive Integrator provided the platform on which Motive Integration Analysts have delivered more than 150 dealer system certifications. In the process we have continuously improved Motive Integrator to make the support and certification process more and more intuitive and increasingly automated. The result is a proven system that can stand on its own and deliver certified dealer systems supported by OEM teams as easily as Motive’s team.

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Topics: DSP Support, Certification, Self-Certification, Ford Motor Company, Motive News, Automakers, Motive Integrator

Lay solid foundations for new integrations

Posted by Motive Retail on Aug 11, 2014 11:58:31 AM

We’ve talked before about how dealer systems integration is not just an IT thing. When designed well, integration between systems can deliver enormous business benefits to both dealers and OEMs.

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Topics: Integration Design, Best Practices

Future-proof and lean DMS integration

Posted by Motive Retail on Jul 14, 2014 7:16:04 AM

Since our inception, we’ve maintained that dealer systems integration is strategically critical in today’s automotive market. We're not alone in this thinking.

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Topics: Customer Experience, Industry Observations, AD Little, Dealer Systems Integration, Global Integration Programs, Automakers

Daimler selects Motive Retail to execute on its new global DMS retail integration strategy

Posted by Motive Retail on Jun 3, 2014 3:29:00 AM

Beginning a little more than a year ago Daimler AG embarked on a journey to reassess their strategy for dealer integration.

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Topics: Certification, Daimler AG, iCar, Motive News, Global Integration Programs, Incadea, Motive Integrator

Dealer Integration Drives Sales

Posted by Motive Retail on May 19, 2014 1:38:18 AM

Dealer Systems Integration (DSI) sounds like an IT thing – not something OEM sales and marketing execs should be spending their time on. Nothing could be further from the truth. Automotive sales and marketing execs must understand that, in the digital world we now inhabit, DSI is key to driving sales. As consumers move more and more of their brand interaction online, the need for tight, real-time coordination between dealer and OEM is quickly becoming competitive necessity. Real-time coordination with dealers is achieved through Dealer Systems Integration.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration

Integration Solves Dealer Frustrations

Posted by Motive Retail on Apr 23, 2014 5:31:27 AM

2014 is shaping up to be an eventful year in the automotive retail systems market. A recent story in Automotive News pointed out last week, there has been a “frenzy of merger and capital-raising activities among auto-retailing vendors”. Last week, ADP announced its plans to spin-off its Dealer Services business into an independent public company later this year. TrueCar announced plans for a $125 million initial public offering of common stock. DealerTrack Technologies completed auto retail’s biggest acquisition for the year so far with the purchase of Dealer.com for $1billion in cash and stock. And Bloomberg has reported there are plans to sell Cars.com.

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Topics: Industry Observations, DealerTrack, Dealer Frustration

Selling More Cars

Posted by Motive Retail on Dec 6, 2013 10:11:02 AM

Motive Retail’s business, dealer systems integration, is fundamentally technical and exacting. When working to implement complex, technical integrations it is easy to forget that, at the end of the day, all of our efforts are only worthwhile if our customers are selling more cars. In one way or another, directly or indirectly, all dealer systems integrations are intended to sell more cars.

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Topics: Industry Observations, Ford Motor Company

On Demand Integration

Posted by Motive Retail on Nov 21, 2013 1:59:28 PM

When TiVo came along and freed people from the constraints of TV programming schedules, they were thrilled with the ability to watch shows “On Demand”. These days the concept of services or products being available “On Demand” is not only commonly understood, but increasingly it is expected. Now, in order to lower costs and satisfy customers, solutions of all sorts must be flexible, self-service and online.

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Topics: Testing, On Demand, Dealer Systems Integration, Best Practices, Motive Integrator

The Integrated Dealership is Here!

Posted by Motive Retail on Sep 27, 2013 7:10:51 AM

Most automakers offer their dealers at least a limited set of interfaces for integration of the DMS with OEM systems to simplify routine activities like parts ordering and financial statement submission. A few OEMs provide a broader set of higher value integration points that are producing big improvements in dealership operations. Motive Retail is honored to have been entrusted with the job of putting these interfaces to work for several OEMs. These OEMs are enabling big operational improvements for their dealers. But dealers have still been hampered by the inability of the systems within the dealership to effectively, reliably and securely interact with each other.

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Topics: Motive News, AutoSoft, Motive Integrator

Announcing New Motive Integrator Apps

Posted by Motive Retail on Aug 28, 2013 10:58:13 AM

Today we're announcing a significant enhancement in functionality to Motive Integrator. New Dealer Roll-out Management Apps have been added for our automaker clients to complement the functionality already available in the Motive Integrator Dealer Suite. These apps provide automakers a consistent, structured and streamlined set of tools for use during the launch of new software, interfaces or programs to their dealer networks.

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Topics: Volkswagen, Motive News, Automakers, Motive Integrator

Motive Integrator makes integration projects easier

Posted by Motive Retail on Jul 24, 2013 4:19:03 AM

We’ve been working for the past 5 years to expand the functionality in Motive Integrator and refine our processes for Dealer System Certification. Feedback from the DSPs we work with on behalf of our OEM clients is invaluable and we take all comments, suggestions, even criticisms seriously. We want to know what works, what we can improve and what users of Motive Integrator like or don’t like. Our feeling is that the better we can make our tools and processes, the faster DSPs can complete new integrations and roll them out to dealers.

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Topics: Certification, Testing, Advent Resources, Dealer Systems Integration, Volkswagen, Motive News, Motive Integrator

Motive Integrator Support Boards

Posted by Motive Retail on Jul 15, 2013 8:11:22 AM

A fundamental principle of Motive Integrator is to support the information needs of users in ways which improve efficiencies and offer flexibility during integration projects.

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Topics: DSP Support, Best Practices, Global Integration Programs, Motive Integrator

All About Testing – Part 5, Dealer Pilot

Posted by Motive Retail on Mar 11, 2013 4:02:42 AM

Our series on testing began last year and it’s time to pick this topic back up again with a new installment about the importance of Dealer Pilots. The Dealer Pilot phase is the last and final step in the certification process. It follows the completion of all Certification Testing and requires the deployment of the dealer system software for use by a dealer in live operations.

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Topics: Certification, Testing, Best Practices

Lessons Learned Presentation at Annual STAR Meeting

Posted by Motive Retail on Feb 14, 2013 12:17:48 PM

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Topics: DealerTrack, Porsche, STAR, Dealer Systems Integration, Best Practices, Volkswagen, Motive Integrator

2012, a good year for Motive Retail

Posted by Motive Retail on Dec 20, 2012 5:23:57 AM

With the year-end upon us we’ve found ourselves reflecting on 2012 the past few days. It’s been a busy year and a good year for Motive Retail.

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Topics: STAR, Dealer Systems Integration, Motive News, Motive Integrator

Validation

Posted by Motive Retail on Dec 4, 2012 2:40:53 AM

Everybody likes recognition. After working many years exclusively in dealer systems integration, it was nice to see the Woods & Seaton Briefing No. 30, dated November 29, 2012 confirm what we already believed, that “OEMs need a more efficient process for managing integrations.” Per the Briefing, automakers in Europe are expressing growing interest in having an ability to manage “integration of ‘100s’ of Dealer Systems.” Recently we are seeing more automakers who understand , as the Briefing states, that “integration is essential for Sales and Service performance, and Network control.” The result is that an increasing number of automakers in both Europe and North America are starting to evaluate whether they have the processes and tools necessary to keep up in an increasingly integrated world.

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Topics: Certification, Dealer Systems Integration, Motive News, Automakers, Motive Integrator

Kia DSP Certification Program extended through 2014

Posted by Motive Retail on Nov 27, 2012 8:17:34 AM

Since 2009, Motive Retail has managed the Kia Motors America DSP Certification Program and it has now been extended through the end of 2014. All DSP Certification activities are managed and supported using Motive Integrator, including online Specifications, Testing and Support. Any DSP wishing to integrate its system with the Kia Web-based dealer communication system has the option to do so working with Motive.

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Topics: Certification, Testing, Kia Motors America, Motive News

Whose Value Proposition Is It?

Posted by Motive Retail on Oct 16, 2012 5:42:32 AM

Recently when showing our Dealer Systems Integration portal, Motive Integrator, to an automaker we heard something to the effect of the following: “I can see how Motive Integrator produces big savings for the DSPs, so shouldn’t they pay for it?”

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Topics: Certification, Industry Observations, Dealer Systems Integration, Automakers, Motive Integrator

GM's new strategy for IT

Posted by Motive Retail on Sep 14, 2012 2:53:31 AM

GM recently announced that it would reverse its IT outsourcing strategy and bring 90% of its IT spend in-house. A new IT “innovation” center has been announced in Austin, TX with others to follow in the Detroit area and other yet-to-be-identified locations. While this is certainly good news for the US job market, GM’s reasoning is not based on patriotism, but rather business interests. GM CIO , Randy Mott, has stated that in-house IT staffers will have a better understanding of the automotive business and GM’s needs than outsourcers. The new GM strategy will “deliver IT that drives down the cost of ongoing operations while continuously increasing the level and speed at which innovative products and services are available to GM customers,” according to Mott.

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Topics: Industry Observations, General Motors

The value of a Certification Program

Posted by Motive Retail on Sep 7, 2012 12:41:26 PM

At Motive Retail we believe a formal certification process and program is critical for Automakers, DSPs and dealers.

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Topics: Certification, Best Practices, Automakers

New!!! Motive Integrator Certification Testing Apps

Posted by Motive Retail on Jul 31, 2012 7:00:57 PM

Today, we’re excited to announce some significant new enhancements to our Motive Integrator Testing Suite. Three new apps have been added as core testing components, each specifically focused on Certification Testing.

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Topics: Certification, Testing, Porsche, Dealer Systems Integration, Volkswagen, Motive News

All About Testing - Part 4, Certification Testing

Posted by Motive Retail on Jun 25, 2012 7:59:49 AM

In Part 3 of our Testing series, we talked about independent testing, specifically testing performed by DSPs. Perhaps the most critical aspect of an integration project is the coordinated testing (or Certification Testing) between both parties which so often is known for being cumbersome, slow and expensive.

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Topics: Certification, Dealer Systems Integration, Best Practices, Motive Integrator

Managed Service vs. Professional Service

Posted by Motive Retail on Jun 8, 2012 5:25:04 AM

When it comes to rolling out new integrations with dealers, some automakers have turned to their IT services partners for support. Certainly this works well for the design and development of the back-end systems, communications infrastructure and the Web Services that will be used to implement the integration with dealers. The expertise and business model of IT professional services firms is well suited to this sort of work. Ensuring that these integrations are efficiently and correctly implemented by dealer system providers, though, is a different matter.

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Topics: Industry Observations, Dealer Systems Integration, Automakers

Motive Retail to manage DSP Certification Program for Porsche

Posted by Motive Retail on May 24, 2012 5:55:12 AM

Motive is pleased to announce that it has added Porsche Cars North America as a new automaker client. Porsche is embarking on a new global program to implement a range of integrations with the key DMS systems used by its dealer body. This is the first project of its kind at Porsche in a number of years and demonstrates their commitment to improving retail performance through greater integration between systems. Motive will be providing all services for management of DSP Integration and Certification activities including the development of all integration specifications, DSP technical support, certification testing and dealer pilots.

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Topics: Certification, Porsche, Dealer Systems Integration, Volkswagen, Motive News, Automakers, Motive Integrator

All About Testing - Part 3, DSP Independent Testing

Posted by Motive Retail on May 18, 2012 5:33:54 AM

Testing in any B2B integration initiative requires independent testing be performed by each “B”, i.e. the automaker and the DSP. It’s a critical aspect of any project as each party must take responsibility for testing its own integration code in advance of any coordinated / joint testing.

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Topics: Certification, Testing, Best Practices, Motive Integrator

New Volkswagen Certifications

Posted by Motive Retail on May 11, 2012 7:40:25 AM

Volkswagen Group of America continues to expand its Dealer Integration Program with new dealer system certifications. Most recently Serti Information Systems, out of Quebec Canada and PBS Systems, also based in Canada, have completed certification for two new integrations. The Serti Dealership System and the Aristogold system from PBS now support Vehicle Inventory and Warranty Credit Note integration.

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Topics: Certification, Dealer Systems Integration, Volkswagen, Motive News, Serti Information Systems, DealerSocket, PBS Systems

All About Testing - Part 2, Motive's testing philosophy

Posted by Motive Retail on Apr 18, 2012 2:46:12 PM

Our approach towards testing and the design of our testing tools is based on a simple premise:

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Topics: Certification, Testing, Best Practices, Motive Integrator

Improving Customer Experience with Dealer Systems Integration

Posted by Motive Retail on Apr 12, 2012 9:04:47 AM

A story in this week’s Automotive News (“This tile, that gray: Chevy's store plan by the book") shows how much focus automakers direct toward the physical design of their dealerships and the attention to detail necessary to create an environment that reinforces desired brand impressions and customer experiences. The design of the store is critically important, but is only one factor influencing customer experience. Customer experience is also shaped by the efficiency of their interactions with the dealer, and by extension, the automaker. Since dealer operations in sales, service and parts today are largely driven by the dealer’s computer systems, the ability of those systems to seamlessly integrate with the automaker’s systems is now an extremely important contributor to customer experience.

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Topics: Customer Experience, Industry Observations, Dealer Systems Integration, Automakers

All About Testing - Part 1, Required Testing

Posted by Motive Retail on Apr 6, 2012 6:33:30 AM

To begin, let’s talk about the types of testing needed when rolling out a new dealer systems integration . We group testing into 3 types or phases.

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Topics: Certification, Testing, Best Practices, Motive Integrator

Competition breeds innovation in dealer systems

Posted by Motive Retail on Mar 29, 2012 2:21:05 PM

Both Nissan and Toyota Motor Sales are in the process of expanding their integration programs to work with more DSPs, as reported in Automotive News this week (“Nissan dealers expect DMS costs to drop”). In both cases they will go from supporting integration with 2 DMS systems to 8, significantly expanding the choice of integrated systems for their dealer networks.

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Topics: Certification, Industry Observations, Dealer Systems Integration, Volkswagen, Toyota Motor Sales, Nissan

All About Testing

Posted by Motive Retail on Mar 21, 2012 5:08:42 PM

A third-party integration certification program which includes verification that the third-party dealer system complies with integration specifications provides great value to the automaker, the DSP and the dealers. A comprehensive testing process is the only way to ensure interfaces have been implemented correctly. Over the coming weeks, we will publish a number of posts on this topic, to highlight why testing is such an important element of any DSP integration program and how it can be implemented most effectively and efficiently. Our views on testing are informed by years of experience working with both OEMs and DSPs on dozens of integrations giving Motive a unique understanding of the perspectives, constraints and business objectives of both parties. Motive believes that for any certification program to be successful it must accommodate the needs of both sides. Look for upcoming posts about the nature of testing in a B2B integration program, the type of testing that is generally required and common pitfalls. We welcome your comments, questions and any anecdotes you may have from your experiences.

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Topics: Certification, Dealer Systems Integration, Best Practices, Motive Integrator

New DSPs Certified for Kia Dealer Interfaces

Posted by Motive Retail on Feb 9, 2012 12:59:03 PM

Dubuque Data Services (DDS) has successfully met all criteria for Kia Motors America DSP Certification. The DDS Advantage system is now able to support direct interfaces for parts ordering and returns, retail delivery reporting and warranty claim submissions.

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Topics: Certification, Kia Motors America, Motive News, Dubuque Data Services, AutoSoft

Motive Retail Joins STAR as a new IT Vendor

Posted by Motive Retail on Jan 30, 2012 12:58:41 PM

MCLEAN, Va., January 30, 2012

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Topics: STAR, Dealer Systems Integration, Motive News

Ford Motor Company expands its relationship with Motive Retail

Posted by Motive Retail on Jan 5, 2012 12:58:24 PM

January 5, 2012

The Ford Motor Company’s Export & Growth Division partnered with Motive Retail in 2010 when it launched its initiative to integrate dealers with Ford Global Systems. Motive has managed the implementation of new dealer system interfaces for repair order, over-the-counter part invoice and parts inventory data with key Export and Growth dealers using its Motive Integrator portal.

Beginning in 2012, Motive will expand its support of this program with the addition of new dealers in Africa, the Caribbean, Asia and the Middle East. Once implemented, the total number of integrated dealers will represent almost 60% of Ford’s Export & Growth Service and Parts Business and will provide visibility into these dealer operations not previously available.

Also new in 2012 is the addition of online reporting of dealer business data, provided by Motive Retail. Reporting will be accessible via the Motive Integrator portal platform and will provide online reporting for both dealer and Ford users. The new reporting will provide Ford and its dealers with business intelligence not otherwise available, enabling the development of targeted parts and service marketing programs, dealership incentive programs and the sharing of data on post-warranty vehicle reliability and quality.

New reporting capabilities will be rolled out in early February.

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Topics: Ford Motor Company, Dealer Systems Integration, Motive News, Motive Integrator

Motive Retail releases Dealer Service Activation feature in its Motive Integrator dealer systems integration management portal

Posted by Motive Retail on Jan 27, 2011 12:57:53 PM

January 27, 2011 – Boulder, CO

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Topics: Motive News, Motive Integrator

Motive Retail to manage DSP Certification Program for Volkswagen Group of America

Posted by Motive Retail on Sep 30, 2010 1:57:36 PM

September 30, 2010

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Topics: Certification, Dealer Systems Integration, Volkswagen, Motive News, Motive Integrator

Ford Motor Company selects Motive Retail for Export and Growth Initiative

Posted by Motive Retail on Aug 12, 2010 1:57:14 PM

August 12, 2010

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Topics: Ford Motor Company, Dealer Systems Integration, Motive News, Motive Integrator

Motive Retail opens a new office in Farmington Hills, Michigan

Posted by Motive Retail on Jul 14, 2010 1:56:53 PM

July 14, 2010

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Topics: Motive News

MPK Automotive certified for Kia Dealer Interfaces

Posted by Motive Retail on Jun 14, 2010 1:56:35 PM

June 14, 2010

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Topics: MPK Automotive, Certification, Kia Motors America, Motive News

Kia Certification Program expanded to include new interfaces

Posted by Motive Retail on May 17, 2010 1:56:18 PM

May 17, 2010

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Topics: Certification, Kia Motors America, Motive News

Ford OWS DSP Update

Posted by Motive Retail on May 3, 2010 1:55:55 PM

May 3, 2012

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Topics: Certification, Ford Motor Company, Motive News

Motive Retail moves to new offices in Boulder, Colorado

Posted by Motive Retail on Feb 15, 2010 12:55:35 PM

February 15, 2010

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Topics: Motive News

Automotive Computer Services certified for Kia Dealer Interfaces

Posted by Motive Retail on Dec 17, 2009 12:55:10 PM

December 17, 2009

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Topics: Certification, Kia Motors America, Automotive Computer Services, Motive News

Kia extends its DSP Certification Program through 2010

Posted by Motive Retail on Dec 1, 2009 12:54:46 PM

December 1, 2009

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Topics: Certification, Kia Motors America, Motive News

DealerTrack Completes Integration of It's DMS with KIA Motors America's Dealer Communications

Posted by Motive Retail on Oct 26, 2009 1:54:19 PM

LAKE SUCCESS, N.Y., Oct 26, 2009 (BUSINESS WIRE) -- DealerTrack Systems, Inc., a subsidiary of DealerTrack Holdings, Inc. (Nasdaq: TRAK), a leading provider of on-demand software and data solutions for the U.S. automotive retail industry, today announced that it has completed the integration of the DealerTrack Dealer Management System (DMS) with KIA Motors America's Web-based dealer communications system.

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Topics: Certification, DealerTrack, Kia Motors America, Motive News

Motive Integrator is live in production

Posted by Motive Retail on Aug 1, 2009 1:54:00 PM

Motive Retail is pleased to announce that its new integration and collaboration platform will be used in production for the Kia DSP Certification Program. Effective immediately, any DSPs participating in the program will use the online platform for accessing all Kia Motors specifications and performing all certification testing.

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Topics: Motive News, Motive Integrator

AutoSoft Named Certified DMS Provider by Motive Retail, DMS Integration and Certification Agent for Kia Motors America

Posted by Motive Retail on Jul 15, 2009 1:53:23 PM

WEST MIDDLESEX, PA--(Marketwire - July 15, 2009) - AutoSoft International today announced that it had received a certificate of satisfactory integration for the KIA Web DCS interfaces from Motive Retail, as authorized by and on behalf of Kia Motors America.

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Topics: Certification, Kia Motors America, Motive News, AutoSoft

Kia Motors America Creates New Program with Motive Retail Designed to Expand the Number of Certified Dealer Systems

Posted by Motive Retail on Jan 20, 2009 12:52:00 PM

Kia Motors Dealers Now Enjoy Greater Selection of Dealer Management Systems

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Topics: Certification, Kia Motors America, Motive News

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